Shipping policy
Thank you for choosing SUNeMALL. We are proud to deliver our premium hardware enclosures and custom CNC fabrication services to electronics engineers, businesses, and DIY hobbyists worldwide. Please review our shipping practices, timelines, and logistical terms below.
1. Fulfillment Origin & Processing Times
- Fulfillment Center: All standard inventory and custom-modified enclosures are securely packed and dispatched directly from our manufacturing facility in Dongguan, China.
- Standard Orders: Off-the-shelf, unmodified chassis are typically processed, quality-checked, and shipped within 2–4 business days.
- Custom CNC / Fabrication Orders: Custom-punched, laser-cut, or bespoke surface-finished items require dedicated production lead times. Your exact fabrication timeline will be detailed in your custom engineering quotation.
2. International Shipping Methods & Estimated Delivery
We partner with major global freight networks to ensure secure cross-border delivery. Delivery estimates begin from the date of dispatch, not the order placement date:
- Express Courier (DHL / FedEx / SF International): Estimated 5–9 business days. Highly recommended for heavy mild steel cases, rackmount chassis, and time-sensitive commercial projects.
- Standard Airmail / ePacket Tracking: Estimated 12–25 business days depending on destination customs clearance speeds. Best suited for smaller, lightweight project components.
Please note: Delivery timelines may experience extended delays during peak global holidays or severe weather events.
3. Shipping Rates & Mixed Cart Calculations
Shipping rates are calculated at checkout based on your delivery destination and order total. Orders containing multiple items may be shipped together or in separate parcels depending on product size and availability. For orders with mixed product types, the applicable shipping rate will be determined by the highest shipping tier in your cart. Free shipping promotions, where offered, apply to the subtotal before taxes and duties.
4. Customs, Import Duties, and Local Taxes
SUNeMALL ships internationally from Hong Kong. Orders shipped outside China may be subject to customs duties, import taxes, and local fees levied by the destination country's customs authority.
United States Orders: The shipping fee charged at checkout for United States orders includes an estimated import duty contribution to help cover US customs charges. While we make every effort to estimate these costs accurately, actual duties assessed by US Customs and Border Protection may vary depending on your order value and product classification. Any shortfall in duties assessed beyond the shipping fee remains the responsibility of the buyer.
Estimated delivery time to the United States is 10–20 business days, which may be extended due to customs clearance processing. SUNeMALL is not responsible for delays caused by customs authorities.
All Other International Orders: Import duties, taxes, and customs fees for all other destinations are not included in the shipping fee and are the sole responsibility of the buyer. We recommend checking your local customs regulations before placing an order.
Refused deliveries due to unpaid duties will not be eligible for a refund of the original shipping charge.
5. Order Tracking & Delivery Disputes
Once your order has been dispatched, a shipping confirmation email will be sent to your registered email address containing your tracking number and a link to track your parcel.
Orders shipped from Hong Kong are tracked through the originating carrier and may transfer to a local delivery partner upon arrival in your destination country. Tracking updates may be delayed during customs clearance or international transit.
Estimated Delivery Times:
- United States: 10–20 business days
- United Kingdom & Europe: 10–18 business days
- Australia & New Zealand: 7–14 business days
- Asia: 5–10 business days
If your tracking shows no updates for more than 10 business days, or your order has not arrived within the estimated timeframe, please contact us at info@sunemall.com before opening a dispute with your payment provider. We are committed to resolving delivery issues promptly.
SUNeMALL is not responsible for delays caused by customs processing, natural disasters, or circumstances beyond our control. Delivery disputes must be raised within 30 days of the estimated delivery date.