We hope you are happy with your purchase from Sunemall's. However, if you would like to return the items is unsuitable, we are happy to provide a refund that the goods are still in their original packaging and in a fully resaleable condition. You must return the items to us for refund within 14 days of delivery.
In order to arrange a refund, return, you will require a returns authorisation code. You can obtain this by emailing info@sunemall.com
Items must be returned with your packing slip to the address below.
The return address is:
Sunemall
6A, Tung Kin Factory Building,
196-198 Tsat Tsz Mui Road,
North Point,
HONG KONG
All items returned must be in a perfect and SALEABLE condition with original product packaging and instructions where appropriate. If the items do not reach us in a perfect and SALEABLE condition, and in their original packaging, then your right to refund may be rejected.
If returning by post, the parcel and its contents are your responsibility. The cost of returning the goods is at your expense. (you need to pays for all return shipping/ handling charges)
We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. Sunemall's is not responsible for returned goods being lost or damaged in transit.
Once returned items are received, a credit will be issued to the original credit card used for the purchase. (NOTED: You need to pay a handling charges per item for refund)
* Restrictions - we are unable to offer a refund on any special order items.*
Please note that your original delivery charges will not be refunded.
If you have any questions regarding your order, please feel free to contact us.
