Trong linh vuc logistics va chuyen phat nhanh, viec theo doi tinh trang don hang la rat quan trong de dam bao su hai long cua khach hang. Mot trong nhung buoc dau tien trong qua trinh nay la tim ma van don. Bai viet nay se huong dan ban tung buoc cu the de tim ma van don mot cach nhanh chong va hieu qua, tu viec kiem tra email den su dung cac cong cu truc tuyen.

Buoc 1: Kiem tra email xac nhan don hang

De bat dau, hay kiem tra hom thu dien tu cua ban. Khi ban dat hang, nhieu cong ty logistics se gui cho ban mot email xac nhan don hang, trong do chua ma van don.

• Tim kiem tu khoa nhu "Xac nhan don hang" hoac "Ma van don".


• Mo email va kiem tra noi dung, ma van don thuong duoc hien thi ro rang.

Buoc 2: Truy cap vao trang web cua cong ty giao nhan

Neu ban khong tim thay ma van don trong email, buoc tiep theo la truy cap vao trang web cua cong ty giao nhan. Hau het cac cong ty deu co mot trang theo doi don hang rieng.

• Tim kiem muc "Theo doi don hang" hoac "Tracking".


• Nhap thong tin can thiet neu khong co ma van don, nhu so dien thoai hoac dia chi email.

Buoc 3: Su dung ung dung di dong

Nhieu cong ty logistics hien nay cung cap ung dung di dong giup ban theo doi don hang de dang hon. Hay tai ve ung dung va dang nhap vao tai khoan cua ban.

• Tim phan "Theo doi" trong giao dien chinh cua ung dung.


• Nhap thong tin don hang de tim ma van don cua ban.

Buoc 4: Goi dien truc tiep den bo phan cham soc khach hang

Neu ban van khong the tim thay ma van don, goi dien den bo phan cham soc khach hang cua cong ty giao nhan la mot lua chon hieu qua.

• Cung cap thong tin dat hang cua ban cho nhan vien.


• Yeu cau ho cung cap ma van don va ho tro ban theo doi tinh trang don hang.

Buoc 5: Su dung mang xa hoi va cac nen tang truc tuyen

Nhieu cong ty logistics hien nay cung tan dung cac nen tang mang xa hoi de cung cap thong tin cho khach hang. Hay thu tim kiem trang Facebook hoac Twitter cua cong ty ban da dat hang.

• Gui tin nhan truc tiep den trang cua ho voi yeu cau ho tro.


• Cac nhan vien co the ho tro ban trong viec tim ma van don ngay lap tuc.

Ket luan

Tim ma van don khong chi giup ban theo doi tinh trang don hang ma con the hien su quan tam cua ban den qua trinh giao nhan. Hy vong rang voi nhung buoc huong dan chi tiet tren, ban se de dang tim duoc ma van don cua minh. Neu ban co bat ky thac mac nao hoac can them thong tin, dung ngan ngai lien he voi chung toi de duoc ho tro kip thoi.

247Express la mot trong nhung don vi cung cap giai phap chuyen phat uy tin tai Viet Nam, dong hanh cung hon 20.000 khach hang doanh nghiep tren toan quoc. Duoc thanh lap tu nam 2005, voi gan 20 nam kinh nghiem trong linh vuc logistics, 247Express khong ngung hoan thien chat luong dich vu va nang luc van hanh, khang dinh vi the Top 10 thuong hieu logistics uy tin Viet Nam nam 2024 theo Vietnam Report.